1. Commitment to Privacy

Think Trail Core Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, why we collect it, and how we safeguard your data.

2. Information We Collect

We collect only information necessary to deliver our training and advisory services, including:

• Contact Details: Your full name, email address, phone number, and mailing/billing address.
• Project & Technical Details: Information submitted via our inquiry form regarding your property location, solar capacity, transformer specifications, hardware models, or specific training requirements.
• Transactional Details: Invoicing history, workshop attendance records, and diagnostic service logs.
• Technical Log Data: Basic browser telemetry, IP addresses, and session timestamps required for web server security.

3. Purpose and Legal Basis for Processing

We use your personal information solely for legitimate business operations:

• Processing workshop reservations, cohort scheduling, and issuing official tax invoices;
• Conducting on-site engineering site visits and delivering feasibility reports;
• Providing post-workshop technical support and course updates;
• Responding to customer service inquiries submitted via phone or email;
• Complying with Australian taxation, accounting, and occupational health and safety laws.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal data to third parties. We may disclose personal data to trusted service providers strictly to support our business operations (e.g. accounting software, secure cloud hosting providers, or courier services), provided they are bound by strict confidentiality obligations.

5. Data Retention & Security

We retain client records and tax invoices for the statutory 7-year period required by the Australian Taxation Office (ATO). General course inquiry submissions are periodically reviewed and securely deleted when no longer required.

All personal and project data is protected using industry-standard technical measures, including SSL/TLS encryption, restricted administrative access, and secure data storage.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you and to request corrections if any details are inaccurate, incomplete, or out of date. To make a privacy request, please contact our Privacy Officer.

7. Privacy Officer Contact

Think Trail Core Pty Ltd
Attn: Privacy Officer
51 Railway Street, Cowwarr VIC 3858
Phone: 0473 915 284
Email: hello@thinktrailcore.click