1. Overview & Consumer Guarantees

Think Trail Core Pty Ltd strives to deliver rigorous, world-class technical education and engineering advisory services. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). This Refund & Cancellation Policy sets out terms for cancellations, rescheduling, and refunds for our in-person workshops, diagnostic masterclasses, and on-site engineering audits.

2. Workshop & Masterclass Cancellations

Because our laboratory cohorts in Cowwarr are strictly capped at 4 to 6 participants to ensure direct bench access, late cancellations prevent other interested operators from securing training. The following cancellation schedule applies:

• 14 or More Days Prior to Workshop Date: Cancellations received at least 14 calendar days before the scheduled cohort date are eligible for a 100% full refund (less a $50 AUD administration and processing fee) or a complimentary transfer to any future cohort date within 12 months.
• 7 to 13 Days Prior to Workshop Date: Cancellations received between 7 and 13 days prior are eligible for a 50% partial refund, or you may transfer 100% of your paid fee to a subsequent cohort date without penalty.
• Fewer Than 7 Days Prior / No-Shows: Cancellations made under 7 days before the workshop date, or non-attendance (“no-show”) on the day of the workshop, are non-refundable. However, you may nominate a substitute colleague or employee to attend in your place at no additional charge by notifying us at least 24 hours in advance.

3. On-Site Feasibility Audits & Field Engineering

For on-site facility and solar curtailment audits conducted at client properties:

• Prior to Travel Commencement: If an audit is cancelled at least 5 business days before the scheduled engineer site visit, your initial deposit is refunded in full, less any non-refundable travel bookings (e.g. regional flights or car rental commitments already incurred).
• Work Already Started / Post-Inspection: Once our power systems engineer has arrived on-site and commenced electrical testing or data analysis, the deposit is non-refundable. If the formal written report has already been compiled and delivered, the full agreed audit fee is payable.

4. Non-Refundable Items & Expenses

The following items and fees are strictly non-refundable once issued or initiated:

• Opened personal safety PPE kits (nitrile gloves, ESD wrist straps, eye protection) once unsealed for lab hygiene reasons;
• Custom printed engineering handbooks and calculation software license keys once provided;
• Component diagnostic bench evaluation fees once a hashboard has undergone oscilloscope inspection;
• Direct third-party regional travel and accommodation expenses incurred for bespoke on-site audits.

5. Rescheduling by Think Trail Core

In the rare event that Think Trail Core must postpone or reschedule a workshop due to instructor illness, severe weather, regional electrical grid outages, or unexpected facility emergencies, enrolled participants will be offered:

1. Priority transfer to the next available workshop cohort date of their choice; OR
2. A 100% full refund of all tuition fees paid.

Think Trail Core is not liable for secondary expenses (such as non-refundable personal airfares or external hotel reservations) booked independently by participants.

6. Refund Request Process & Timeframes

To submit a formal refund or rescheduling request:

1. Email your request to hello@thinktrailcore.click referencing your Tax Invoice number, participant name, and workshop date.
2. Our administration team will review and acknowledge your request within 1 business day.
3. Approved refunds are processed within 5 to 7 business days back to the original bank account or corporate payment method used during enrollment.

7. Contact for Refund Inquiries

Think Trail Core Pty Ltd
51 Railway Street, Cowwarr VIC 3858
Phone: 0473 915 284
Email: hello@thinktrailcore.click